nzhealth.com - Customer Service

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Welcome
Welcome to nzhealth.com your secure source of high quality vitamin, mineral, herbal and sports products, as well as free health information online. We also stock a wide range of natural skin care and cosmetic products.

Find us at www.nzhealth.com

You'll find our friendly team at nzhealth.com is always available with well-researched health information and the highest quality health supplements. We continually update this site with the latest in health and product research, to ensure that we offer our customers the highest quality and value products available.

Customer Membership
You can create a nzhealth.com customer membership. You can then look up your previous orders and reload shopping baskets from a previous visit to our Internet shop. You can create your nzhealth.com customer membership now, or login as an existing member.

nzhealth.com customer service
Select one of the options below and find out more about nzhealth.com

About nzhealth.com
Contact Customer Service
What's in Store for you at nzhealth.com
nzhealth.com Guarantee to You
Privacy and Security
Orders - How to Shop with nzhealth.com
How to Use the Shopping Basket
Other Methods to Order from Us
Payment Options
Order Charges and Delivery
Tracking your Order
Back Orders
Returns and Exchanges
Goods and Services Tax
Prices
Our Retail Store
Our Team

About nzhealth.com
At nzhealth.com your health and vitality are our business. Our friendly team are dedicated to keeping you feeling great, and having more energy naturally. We want you to be healthy and happy!

At nzhealth.com we only stock the highest quality natural health supplements. These are preferred because of their effectiveness with minimal side effects. We try and ensure that all products listed are either organically or wild grown sourced. We have a GE Free policy and do not stock or recommend the use of any Genetically Modified ingredients.

At nzhealth.com we spend a lot of time researching different health products available on the market. The fact is that not all supplements are created equal. Many are not correctly combined or use low quality ingredients, with the addition of reactive fillers and binders, to lessen the cost of manufacture.

At nzhealth.com we only stock those health products that meet our strict quality standards. This means you'll receive the best natural health products available, backed up with ongoing support and information from qualified natural health professionals, if required.

nzhealth.com is a division of The Natural Health Clinic Ltd, whose owner Leanne James is both a Herbalist and Iridologist. If you are passing through Auckland, please feel free to drop in and visit our health shop. You can view our location map or find out more about us.

Contact Customer Service
Want to reach someone in Customer Services?

By Phone
8.30am - 6pm Monday to Friday (New Zealand Time)
8.30am - 8pm Thursday
10am - 2pm Saturday
Auckland callers 970 6688
Out of Auckland callers 09 970 6688
International callers phone on +649 970 6688

By Fax
Fax us anytime on 09 4432 068

International callers fax on +649 4432 068

By Email
Please send any:
Suggestions about our Web site content to suggestions@nzhealth.com
Shopping questions to service@nzhealth.com
Health questions to herbalist@nzhealth.com

By Mail
Please forward all mail to:
nzhealth.com
Freepost 73533 (freepost applies in NZ only)
PO Box 1164
Shortland St
Auckland 1140
New Zealand

What's in store for you at nzhealth.com

A large range of natural herbal, vitamin and mineral dietary supplements, health products, natural skin care and cosmetics.
Competitive, affordable prices for our health conscious clients.
Please see our nzhealth.com guarantee.
Everything you need, from A to Z. Search for both products and health information here.
Free Customer Newsletter - subscribe here.
Free Delivery within New Zealand, for all supplement orders over NZ$50 in value. Information for International customers here.
Prompt Delivery. Your orders will be processed promptly and will usually arrive within 24 hours to any destination within New Zealand. Information for International customers here.
An established health company our clients have trusted since 1993.

Privacy and Security
We respect your privacy and will hold all your personal details in the strictest confidence. We will never rent, sell or give your name, email address or any other personal details to anyone else.

You can rest assured that all our transactions are carried out in a secure environment. We use the latest encryption methods to protect your privacy. You can find out more about our privacy and security policy here.

Orders - How to shop with nzhealth.com
Ordering is extremely simple and carried out while you're online to nzhealth.com. Just click on the "Add to Order" button, which appears with every product displayed. You will then be taken to the order screen and can choose the quantity of each item you require.

Your order can be viewed at any time and you can add to, alter or delete any or all of the items in your shopping basket. Any or all of your order can be altered or cancelled at any time prior to confirming it at the checkout. More information on how to shop here.

When you have reviewed and submitted your order, it is automatically sent to our customer services staff. You will be sent an automatic email by nzhealth.com confirming receipt of your order, to the email address you entered in the order form. A second email will be sent by nzhealth.com customer service staff confirming dispatch of your order.

How to use the Shopping Basket
The shopping basket will be presented to you as you add products to your order. Your shopping basket can easily be accessed at any time by clicking the "Check Your Basket" icon located at the top right of the menu bar of every page.

Adding Items to the Shopping Basket
To add any item to your basket, just click on "Add to Order" next to any product listing. You can continue shopping using any of the methods described below, or you can proceed to the checkout by clicking the "Place Order" button from the Check Your Basket page.

Changing Quantities
If you want to change the quantity of any item(s), just type the new quantity in the quantity field for each one you wish to change and click on "Update Order" button. The quantity changes will not be saved unless you click this button!

Checkout
Once you've found everything you're looking for and have added them to your shopping basket, click on "Check Your Basket" button. Then click the "Place Order" button. You will be prompted for your delivery details and a payment method in the next screen that appears.

You'll then enter billing and shipping addresses. If you choose to pay by credit card, your credit card information will be processed by our secure server, which ensures your credit card details are safely encrypted for your privacy. You will be sent confirmation of your order by email.

If you choose to pay by cheque (New Zealand cheques only), please post the printed order form, together with your payment to:

nzhealth.com
Freepost 73533 (freepost applies in NZ only)
PO Box 1164
Shortland St
Auckland 1140
NEW ZEALAND

Other methods to Order from us
Your privacy and security at our nzhealth.com web site are guaranteed. You can find out more information about our privacy and security policy here.

However, if you prefer not to enter your credit card details through our secure server, you can still shop with us!

Just print out your order form during the checkout process, then either phone or fax your order through on the number below. If you're in Auckland, you can visit us at our retail Shop in Glenfield. You may also post your order by mail.

Orders sent by mail, fax or phone can be paid by credit card. We also accept personal cheques from New Zealand customers.

By Phone:
Calls are personally answered 24 hours 7 days
Auckland callers phone              970 6688
Out of Auckland callers phone   09 970 6688
International callers phone        +649 970 6688

By Fax:
Fax us anytime on 09 4432 068
Outside New Zealand fax on +649 4432 068

By Mail:
nzhealth.com
Freepost 73533 (freepost applies in NZ only)
PO Box 1164
Shortland Street
Auckland 1140
New Zealand

In Person:
Ideal Health
Cnr Wairau and 1 View Roads
Glenfield
North Shore City
Auckland

Payment Options

nzhealth.com charges are in New Zealand dollars ($NZ).

Once you are happy with your final order and have moved to the "Check Out", you will be asked to enter your name and delivery details, as well select your choice of payment method.

We prefer Visa and MasterCard.

We also happily accept the following cards:
American Express, JCB, Diners Club

For your security, credit card numbers are protected with a high level encryption (SSL scrambling). You can find more information on our Privacy and Security policy here.

In New Zealand you can also pay by direct credit to:

Account Name: Ideal Health
Bank and Branch: National Bank Takapuna
Account number: 060273 0287318 25

Please email service@nzhealth.com after you have made your deposit.

When you have reviewed and submitted your order, it is automatically sent to our customer services staff. You will be sent an email by nzhealth.com confirming receipt of your order, to the email address you enter in the order form. A second email will be sent by nzhealth.com customer service staff confirming dispatch of your order.

Order Charges and Delivery

Free* delivery to your door within New Zealand…

New Zealand Shipping Charges
For your convenience, we offer a free* delivery service for all supplement orders. We will deliver your order by courier, to any destination in New Zealand - right to your home or business.

* All New Zealand orders under NZ$50 in value will have a delivery charge of NZ$3.50 applied. All Rural deliveries incur an additional fee of NZ$3.50. Orders of Food and Home Cleaning items, may incur delivery charges. We will advise you of additional delivery fees, if applicable, by return email before charging and dispatching your order.

Every order is processed immediately once it is received and will usually arrive at your preferred daytime delivery address within 24 hours.

International Shipping Charge
International orders will be shipped by New Zealand Post first class airmail, with freight charged at cost. By selecting the freight region in the drop down box available on the shopping basket page, you will be able to see the total value of your order, including freight.

If the weight of your order is over 10kg we will calculate the freight due on receipt of your order, and then email you for approval of the freight charge, before processing your order.

Freight charges are based on your orders total weight and final destination. You will be sent an email by nzhealth.com confirming receipt of your order, to the email address you enter in the order form. A second email will be sent by nzhealth.com customer service staff confirming dispatch of your order.

For your information, an order comprising two products would typically cost an additional NZ$7 (about US$5) to send to North America or NZ$6 to send to Australia. You can expect your order to arrive within 5 to 10 business days of dispatch.

If you are experiencing any delay receiving your order, please do not hesitate to contact nzhealth.com Customer Services.

Customers are responsible for any customs or taxes imposed on foreign orders.

More information for International Customers can be found here.

New Zealand Customers Order Delivery
All orders, whether placed online or via mail, phone, or fax, are shipped immediately. To ensure prompt delivery, Monday to Friday our dispatch standard is to have all orders be on the way to you within 3 hours of receipt, providing that ordered items are in stock. All orders processed Monday to Friday by 3:00 pm NZ standard time will be shipped the same day, provided that items ordered are in stock.

New Zealand customers living in the Auckland metropolitan area who place their order by 10am Monday to Friday, can expect their order to be delivered the same day* if it is sent to a business address. All other orders should be delivered the next business day.
*The courier company we use, officially, has a "next day" delivery standard for all NZ metropolitan parcels, so we cannot guarantee same day delivery.

International Customers Order Delivery
International orders are dispatched by New Zealand Post, and will usually be delivered within 5 to 10 business days. All orders are sent by first class insured airmail.

Tracking Your Order
nzhealth.com products are delivered both in New Zealand by Courier and internationally by New Zealand Post. They both provide an outstanding, fast and secure service.

When you have reviewed and submitted your order, our customer service staff will automatically prepare your order for prompt dispatch. We will then send you a confirmation of your order via email. This email will include a Courier ticket number to assist in tracking your order.

If you have a query regarding the delivery of your order, please contact customer services and we will attend to your inquiry immediately.

Back Orders
Whenever possible, we try to ship your order as one complete shipment. However, if any items are unavailable for immediate delivery, we will ship the remainder of your order immediately and ship the balance when it becomes available (with no additional shipping charges). You will be advised if this is the case, when receiving confirmation of your order from nzhealth.com customer services.

Returns and Exchanges
Your total delight is our aim. We support all our products and services with a 100% total satisfaction guarantee. If you are not completely satisfied, contact us within 30 days of your purchase and we will replace the product or give you a full refund of the purchase price less delivery costs, if applicable.

Every item we sell reflects our commitment to give you the best quality, service and value.

Goods and Services Tax
All prices at nzhealth.com include GST at 12.5%.

Prices
nzhealth.com will make every effort to maintain the prices displayed. Although our prices are subject to change without notice, we will always honour the price displayed at nzhealth.com, based on the displayed price at the time you submit your order to us.

Our Retail Store
Ideal Health is physically located on the North Shore of Auckland city, in beautiful clean and green New Zealand. View our location map.

Our Team
We are dedicated to providing you with natural solutions for your good health. Meet Leanne James and the Ideal Health team here.

You'll receive the highest quality supplements…

At nzhealth.com, we only stock the highest quality natural health supplements. These are preferred because of their effectiveness with minimal side effects. We try and ensure that all products listed are totally natural, and where possible either organically or wild grown sourced. You'll receive only the best natural health products available, backed up with ongoing support and information, if required.

If you didn't find the answer to your question, please email us at herbalist@nzhealth.com and we will respond to your question personally.

Updated May 2008

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